Terms and Conditions

Booking
You fill all details in the booking forms and then click on Submit or Send button. Once we receive your booking, we will recheck all details and price. Then we will send the invoice back to you. If you agree with this, then you can make payment.

Payment
We need 50% deposit for transfer, tours or packages. The outstanding balance can be paid when you arrive Krabi. We accept all major credit cards via PayPal or money transfer via bank account and our bank account details will be stated in the invoice you received.

Prices

  • The tours or package price is subject to change without prior notice.
  • If the price quoted is not correct for any reason, our staff will contact you before confirmation.
  • The price quoted in this website is net price and exclusive of vat.
  • Tips/gratuities, baggage or personal insurance, beverages or food not described in the tours description and all other personal purchases are not included. 

Voucher Issue

  • After the payment, we will send you a confirmation or voucher by e-mail or by fax. This voucher has to be printed, as a proof of services purchase, and will be presented to our staffs or our business partners (local suppliers) on the date of tour. All information of the travelers should be correctly given at the time of booking.
  • All requests for modifications/amendments must be sent by email to krabitravelandtours@gmail.com We cannot held any responsibility for any problem that may happen if you don't receive or read carefully your confirmation or voucher.
  • In case you have not received your voucher, you must notify us immediately so that we will be able to resend the voucher to you with no extra charge for sending via email.

Cancellation Fee / Refund
Except otherwise stated, tours or packages or any product cancelled without due notice are subjected to a cancellation fee according to the following scale: 

One day Tours (joined tour) / Private tour (with duration of one day or less)

  • Cancellation more than 15 days before the tours begin: There will be no charge.
  • Cancellation between 8 - 15 days before the tours begin: You will be charged a 50% cancellation fee from tour price.
  • Cancellation within 7 days or less before the tours begin: You will be charged a 100% cancellation fee (no refund).

Package Tour including accommodation

  • Cancellation more than 30 days before the service begins: You will be charged 10% cancellation fee.
  • Cancellation between 16 - 30 days before service begins: You will be charged 20% cancellation fee.
  • Cancellation between 8 - 15 days before the service: You will be charged a 50% cancellation fee (no refund).
  • Cancellation within 7 days or less before the service: You will be charged a 100% cancellation fee (no refund).

Procedure to cancel a booking

  • You must send letter or email to us to confirm the cancellation and then we will send the written acknowledgement letter or confirmation of cancellation to you.
  • Krabi Travel and Tours will not be responsible for any cancellation not received and not confirmed back to you and might debit the relative cancellation or no-show charges.

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